Austin Lytle

Austin Lytle is a Director, Product Marketing at Spredfast where he works with customers and the Spredfast product team to make sure we are delivering the world's best social software platform. Austin spent three years running political campaigns in Texas and Louisiana. A New Orleans native, he is avid cyclist and lover of music and wine.

Spredfast Chatbots Automation Social Media Marketing.
Smart Social @Spredfast

Spredfast Launches New Automation Capabilities and Chatbot Partnerships

May 15, 2018
Starting today, Spredfast can now help ensure seamless transitions from chatbots to humans.
Spredfast and Yelp Partnership.
Smart Social @Spredfast

Spredfast and Yelp Partner for Engagement on Yelp Reviews

May 8, 2018
We’re thrilled to announce that Spredfast and Yelp are official partners, integrating Yelp reviews alongside existing workflows.
Smart Social @Spredfast

Know more about your buyer: Spredfast adds reviews from 100+ sites

February 27, 2018
Spredfast now manages reviews from 100+ sites alongside all your other social media channels. Here's why we think that matters.
Smart Social @Spredfast

Why Service and Marketing Must be United on Social

June 7, 2017
Creating alignment between marketing and service teams can pay dividends: Customers enjoy a better and more consistent experience, and brands gain more control of the customer journey.
Facebook Messenger Discover tab
Smart Social @Spredfast

How Your Brand can Prepare for Facebook Messenger's Discover Tab

April 20, 2017
Facebook Messenger's Discover tab is here. Is your brand ready?
Innovation + Inspiration

3 Ways to Use Social Data to Truly Personalize Customer Care

April 5, 2017
Learn why these three elements of context are critical to consider before you respond to solve an issue on social.
Marketing Trends + Strategies

6 Predictions for Social Customer Care in 2017

January 3, 2017
We have a few predictions on the shape social customer care will take in 2017.
Marketing Trends + Strategies

Where Social Customer Care Lives:

December 15, 2016
The big question facing many organizations right now is: Who should own social media channels from a support standpoint?
Smart Social @Spredfast

Deeper Context, Faster Response with Twitter

November 1, 2016
Spredfast is proud to be among the first to integrate and build into Twitter’s quick replies in Direct Messages.