In a noisy landscape, how do you make sure your content is timely, relevant, and compelling to connect with your audience? The Spredfast platform allows you to uncover trends, understand and involve your audience, and plan and publish a mix of content that works for you—across all your digital assets.
When content is your business, how can you impress your fans with your online content as much as you do on-air and deliver stellar social experiences? The Spredfast platform can help you develop and share content that supports your programs, talent, and networks, keeping your audiences engaged.
Finding, filtering, and rapidly responding to hundreds or thousands of daily incoming social conversations is a tall order. We have configurable workflows, team and queue views, routing, SLA tracking, alerts and issue statuses to keep your teams productive and responsive.
Great social care is proactive. We give you configurable monitoring, integrations to listening technologies like Brandwatch and Sysomos, and the sentiment, influencer tracking, and social profile tools to find and focus on the right conversations across many channels.
You probably already have great, brand-approved content that answers your consumers’ most common questions. The Spredfast Content Center is purpose built to store your social customer service content and make it easily accessible to team members.
Few teams feel the scrutiny of justifying the cost of their people like care teams. The Spredfast platform delivers the metrics you need—close rates, individual and team productivity, issue resolution time, key issue trends—to improve performance and secure more budget.