Social Customer Care
Resolve issues & improve customer engagement
Your software should help your team do more in less time
Providing helpful automation throughout your workflow saves your team money, giving your agents time to focus on what’s important. With Spredfast, your care team can respond more personally with relevant context to pressing issues.
The context you need for every customer
A platform designed to break down silos
A faster way for your team to work
Boost team efficiency and customer satisfaction
Public replies on social, private messaging, and online reviews—in one place.
Workflow engine to find, categorize, and automatically route relevant conversations.
Interaction history, threaded conversations, customer attributes, and the ability to connect to CRM systems.
Maintain a knowledge base for quick access to pre-approved responses, images, and links.
Respond to customers quickly through an advanced agent interface.
Accurately report on the customer service metrics that matter to your business.
An interface for agents translated in the local language, supporting multi-national teams and channels.
Easily integrate chatbots alongside agents for seamless transitions.
Why choose Spredfast for your customer service team?
Your success on social channels and messaging can change your business for the better.
Track what matters
Automatically surface the conversations you care about
Understand your customers
The context needed so you’re not treating people like strangers
Improve process at every turn
Reporting and analytics to boost your team’s efficiency
Thanks for your interest!
We can't wait to show you what Spredfast can do. In the meantime, let us know how else we can support your social success @spredfast.
Ready to start the conversation?
Get in touch to get your questions answered by a human.