Social Customer Care

Resolve issues & improve customer engagement

Social media is a natural, efficient, cost-effective place to resolve issues with your customers—if you have the right software in place to help you.

Your software should help your team do more in less time

Providing helpful automation throughout your workflow saves your team money, giving your agents time to focus on what’s important. With Spredfast, your care team can respond more personally with relevant context to pressing issues.

The context you need for every customer

Use extensive customer context and built-in integrations with CRM to respond personally and swiftly to customer concerns.
context
platform

A platform designed to break down silos

Dashboards, automated routing, and an interface built with your team's needs in mind--so they actually make sense.

A faster way for your team to work

Make the team you already have faster thanks to sophisticated routing and automation. Track agent performance to document this success.
team work

Boost team efficiency and customer satisfaction

1:1

Better direct, 1-to-1 conversations through social channels

Public replies on social, private messaging, and online reviews—in one place.

Automation

Automate content workflows and approval routing in Spredfast Conversations

Workflow engine to find, categorize, and automatically route relevant conversations.

Context

make customer support conversations more relevant with added context

Interaction history, threaded conversations, customer attributes, and the ability to connect to CRM systems.

Content

Manage social media content with workflows and asset management

Maintain a knowledge base for quick access to pre-approved responses, images, and links.

Resolution

Resolve conversations faster

Respond to customers quickly through an advanced agent interface.

Reporting

Reporting on customer service data and metrics

Accurately report on the customer service metrics that matter to your business.

Global

language and regionality support for agents worldwide

An interface for agents translated in the local language, supporting multi-national teams and channels.

Chatbots

Integrate with the chatbots that your company is using

Easily integrate chatbots alongside agents for seamless transitions.

Why choose Spredfast for your customer service team?

Your success on social channels and messaging can change your business for the better.

Track what matters

Automatically surface the conversations you care about

Understand your customers

The context needed so you’re not treating people like strangers

Improve process at every turn

Reporting and analytics to boost your team’s efficiency

Want more information?

Dive into the details and share with your team

Thanks for your interest!

We can't wait to show you what Spredfast can do. In the meantime, let us know how else we can support your social success @spredfast.

Ready to start the conversation?

Get in touch to get your questions answered by a human.