Video

Webinar: Holistic Customer Care

In this webinar, our experts discuss the current state of care, share how to take a holistic approach to care through the use of social, and give guidance on making your interactions personal. Then Kristi Willis, Director of Global Care at Whole Foods shares how they approach care on social and what some of their key learnings have been through their implementation.

In this SmartSocial webinar we cover: 

  • Social media and the customer experience.
  • The challenges of social customer support.
  • Customer care transformation.
  • Social care at Whole Foods.

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