Frequently Asked Questions

  • How do I use Summit's scheduling features to plan my experience?

    • Go​ ​to​ ​​the SmartSocial Summit Schedule
    • Create a profile to develop a personalized three-day schedule
    • View the entire Summit schedule at-a-glance
    • Sort through color-coded labels for detailed session and speaker info

    Interact on mobile by saving the agenda to your home screen. It is just like an app, but you don't have to download anything!

  • Where should I stay?

    Discounted hotel rates for Summit have sold out.

    Please visit for hotel recommendations in the downtown area or email if you'd like someone at Spredfast to help you with travel arrangements.

  • How do I convince my boss that I need to attend?

    We've put together a PDF email template to help you build your case.

  • Are my tickets refundable?

    All​ ​ticket​ ​sales​ ​are​ ​final.

  • Can I transfer my tickets to someone else?

    Prior to check-in, you can transfer your ticket to another attendee. Please follow these steps:

    • Log into Eventbrite using the account you created when registering
    • Access the account menu, then select "Tickets"
    • Select your order
    • Locate the event and click to display the information collected during registration
    • Select "Edit"
    • Update the attendee information
  • I noticed your event is over midterm elections, how are you accommodating this?

    We encourage you to submit an absentee vote or to vote early. Below are some helpful links on the voting process.

    Some states/counties require absentee voting vs. early voting. Voting Information by state.

  • Who should I contact for requesting auxiliary aids and services?

    Email us at for accessibility requirements. A member of our team will contact you to discuss your specific requirements.

  • Where is SmartSocial Summit held?

    ACL Live at Moody Theater / W Hotel Austin
    200 Lavaca Street
    Austin, TX 78701

    Lyft is official rideshare sponsor of SmartSocial Summit. Use code SSS18 or claim here to receive 25% off two rides to/from the ABIA and participating hotels, 4 - 8. Code: SSS18

    Austin City Limits Live at "The Moody Theater" (ACL Live) is a state-of-the-art venue that hosts hundreds of concerts and events every year. It serves as the permanent home for the taping of the acclaimed KLRU-TV produced PBS series, Austin City Limits, the longest running music series in American television history.

    ACL Live is the premier destination in Austin for live performances. Diverse acts ranging from Willie Nelson to Jay-Z have performed at ACL Live. It is connected to the W Hotel Austin, making Spredfast’s SmartSocial Summit a particularly comfortable and convenient experience for our guests.

  • What kind of networking experiences will I find at Summit?

    Download our Networking Guide (PDF) for more information.

  • What are the Registration/Information Desk hours and location?

    Monday, November 5 l 3:00 PM - 7:00 PM
    Tuesday, November 6 l 8:00 AM - 5:00 PM
    Wednesday, November 7 l 8:00 AM - 11:00 AM
    Registration/Information Desk is located outdoors on the W Austin Hotel Terrace between ACL Live at Moody Theater and W Hotel. You do not need your Eventbrite confirmation to check-in.

  • Are any sessions live-streamed?

    You can tune in on November 6th and 7th to watch keynote speakers like:

    • Common, Hip Hop Artist / Actor / Activist
    • Jennifer Saenz, CMO of Frito-Lay
    • Manoush Zomorodi, Author of “Bored and Brilliant”
    • And more!

    Register here.

  • Do you provide presentations from sessions after the event?

    Presentations that are available will be shared at

  • Do you participate in badge scanning?

    Yes, every badge is equipped with a QR code including your name, title and organization. We scan at the Main Stage, Great Room, Workshop Rooms and Product Showcase. To opt out of Badge Scanning, please inform the volunteer scanning that you wish to not be included upon entering a room. The data is used to better inform our content and room capacities for future events.

  • Are guests invited to the SmartSocial Summit Party at Banger's?

    The Party at Banger's is available to attendees with a SmartSocial Summit badge. Guest passes are not available for purchase.

  • Will meals be provided at SmartSocial Summit?

    Small bites and beverages will be provided on Monday, November 5 during the welcome reception. Breakfast, lunch and dinner will be provided on Tuesday, November 6 for full conference attendees. Breakfast & lite lunch (take-a-way options available) will be provided on Wednesday, November 7 for full conference attendees.

    Seating for meals is available on the ACL Music Porch, ACL Mezzanine, ACL Balcony & W Hotel TRACE.

    To conserve resources, we’re minimizing water-intensive products like beef, single-use plastic water bottles, plastic straws and plastic lids. All utensils used are made of recycled materials.

  • Are there group meeting spaces provided at SmartSocial Summit?

    We recommend the open collaboration space at the W Hotel Austin Living Room on the main lobby floor, but no meeting rooms are available for rental at the venue. Contact if you would like to reserve space at Spredfast + Lithium downtown office located one-block from venue.

  • What is the recommended attire?

    SmartSocial Summit is a business casual event. Weather can be unpredictable in Austin, Texas during this time of year. We recommend dressing in layers.